Refund Policy

Last updated: June 2026

This Refund Policy applies to purchases of the "Dark Color" Lightroom preset (the "Product") from Camer. Because the Product is a digital file delivered instantly, please read this policy carefully before purchasing.

1. Digital Product — All Sales Final

The Product is a downloadable digital file (.xmp preset). Once the file has been delivered to your email, it cannot be "returned" and access cannot be revoked. For this reason, all sales are final and generally non-refundable, except where a refund is required by applicable law or in the specific cases below.

2. When We Will Issue a Refund

We want you to be happy with your purchase. We will provide a refund or a free re-delivery if:

• The file is faulty or corrupted and we are unable to provide a working replacement.
• You never received the file and we cannot successfully resend it to you.
• You were charged more than once for the same order (duplicate charge).

3. What Is Not Covered

• Change of mind after the file has been delivered.
• The edited result not matching the sample/before-after images — results depend on your photo's lighting, exposure, and camera. The before/after examples are illustrative.
• Buyer's lack of familiarity with Adobe Lightroom or Camera Raw (we include an installation guide and offer support).
• Accidental purchase where the file has already been downloaded.

4. Before You Request a Refund

Many issues are quick to solve — please contact us first. We can resend the file, share the installation guide, or help you troubleshoot importing the preset into Lightroom.

5. How to Request a Refund

Contact us via WhatsApp at +86 181 3279 0196 within 14 days of purchase. Please include your order email and a short description of the issue. If you purchased through Gumroad or PayPal, refunds (when approved) are issued back to your original payment method.

6. Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.